Frequently asked questions
We hope to cover all your questions and concerns here.
General
What is a cat cafe?
A cat cafe is a cafe with a dedicated cat lounge where guests can relax and spend time with resident cats in a calm, supervised environment. At Vibrissae, you can enjoy food and drinks alongside your visit.
Booking and passes
Do I need to book in advance?
Walk-ins are welcome when space is available. To guarantee your spot, especially on weekends, we recommend booking online.
How do I book a visit?
Book online by choosing your branch, session length and preferred time. You'll see the available slots, and your booking is confirmed once completed.
How long are sessions?
We offer 60, 90 and 120 minute passes. Availability varies by branch and time of day.
Is the entry fee per person?
Yes. Entry is charged per person (adult or kid) to keep the lounge calm, manage capacity, and support the care of our resident cats.
Can we book as a group?
Yes. Please book for your full group together so we can reserve space for you in the same session.
What if I arrive late?
Your session begins at the booked time. If you're running late, we'll do our best to accommodate you within availability, but we may not be able to extend the session.
Can I cancel or reschedule?
Cancel or change your time online any time before your visit, using the link in your confirmation email.
Do you host private events?
Yes. For private lounge bookings or special events, please contact us and we'll share options based on branch and availability.
Entry guidelines and kids
Is there an age restriction to enter the cat lounge?
Yes. Children must be at least 3 years old to enter the cat lounge. Children under 12 must be accompanied by an adult at all times.
Can I pick up the cats?
We kindly ask guests not to pick up the cats. You're welcome to pet them if they approach you. Please let the cats initiate contact.
Can I bring my own cat or pet?
No. For the health and comfort of our resident cats and guests, outside animals are not allowed in the cafe or cat lounge.
Do you have rules inside the cat lounge?
Yes. Our guidelines are simple and are there to protect the cats and keep the lounge calm. Please use an indoor voice, move gently, and respect the cats' boundaries.
Can I feed the cats?
No. Our cats have a managed diet. Please do not feed them any food or treats unless offered by our staff.
Can I wake a sleeping cat?
Please let sleeping cats rest. If a cat is sleeping or hiding, it's their way of taking a break.
Food, drinks and allergies
Can I visit the cafe without entering the cat lounge?
Yes. Our cafe area is open to everyone. You can enjoy food and drinks without entering the cat lounge.
Can I eat and drink inside the cat lounge?
Yes. Food and drinks from our cafe can be enjoyed inside the cat lounge during your session.
What if I have allergies?
If you have cat allergies, please take your usual precautions and enter at your own discretion. You're also welcome to enjoy the cafe area without entering the lounge.
Do you offer dairy-free or alternative milk options?
Yes. We offer alternative milk options. Please ask our team at the counter.
Cats and welfare
Are the cats well cared for?
Yes. Our cats receive regular veterinary care, nutritious food, and daily enrichment. We work closely with our veterinarian to ensure they stay healthy and happy.
Why is there an entry fee?
The entry fee supports the care of our resident cats, including food, medical care, enrichment, and maintaining a calm, safe lounge environment.
Do you have cats available for adoption?
We support adoption and occasionally have cats looking for homes. If you're interested, please visit our adoptions page for details and next steps.
