Frequently Asked Questions
We hope to cover all your questions and concerns.
What is a cat café?
A cat café is a unique space where you can have your favourite cup of coffee or tea in a relaxing environment and pet cats at the same time! However, they are not any cats. They are a family of cats that are registered, microchipped, vaccinated, and guess what? CUTE! Cat cafés are for those who love cats, but do not have one, cannot have one, or have one or many but can’t resist them anyway.
Do I need a reservation?
The short answer is no, but it is highly recommended. Due to limited seating capacity, it is very important that you book a time slot before you visit us to guarantee space that doesn't stress our cats out and gives you enough room to enjoy this experience! Trust us, we know how frustrating it will be if you pass by and end up watching the cats from the outside.
Can I bring my cat?
While we're certain your cat is PAWesome, we ask you to leave it at home. All of our cats are vaccinated and are socialized to the environment for the comfort of both the kitties and our guests.
Are my children allowed?
Of course they are! However, it is vital that kids below the age of 10 are accompanied and supervised by an adult. Our cats do have a friendly nature, but one pull of a tail and things will not be fluffy anymore.
Can I cancel my booking?
You can cancel or reschedule your experience with a full refund up to 24 hours in advance. If it is less than 24 hours until your experience, we cannot guarantee a refund.
Can I pick the cats up?
Just like us hoomans, cats have different personalities and preferences. Some cats LOVE to be picked up, some like to be gently stroked, and some like to be admired from a distance. If you are familiar with how to carry a cat, we advise you to consult a staff member before doing so to avoid unnecessary stress on our cats. This is to ensure the welfare of both our cats and scratch-free cat lovers.
Are your cats for sale or adoption?
You probably fell in love with one of our cats (or all of them, understandable) and wish to take them home with you. Our cats are unfortunately not for sale or adoption due to many reasons. The simple answer is that we are not licensed to sell or offer cats for adoption. Our vision is to make people fall in love with cats and have more compassion for them. In fact, we have had multiple cases where people hated or were very scared of cats but ended up adopting ones and visiting our fluffy family regularly.